FAQ'S
Do I need to make an appointment to get started?
We do recommend that you make an appointment with an Exclusive Windows, Inc. sales professional prior to visiting our facility. To make an appointment, call 630.655.1898.
Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.
What are your hours of operation?
Monday through Friday, 8 a.m. to 5 p.m.
Saturday, by appointment only
Will you come to my property to measure?
Yes. If you are replacing or repairing windows or doors, we actually prefer to come out and measure on-site. For new construction projects, measurements are generally provided to us from the builder or architect.
Who does the installation?
We streamline the installation process by employing in-house carpenters capable of handling all of our installations. As a result, you don’t have to wait for a manufacturer’s installer to be available. You get quality installation without the wait.
How long does it take from the time I order until my windows or doors arrive?
Generally, from the time we place an order until it is shipped, it takes about four weeks for custom windows and up to 12 weeks for custom doors. However, the specific time may vary from project to project.